Enigma FAQs

How much would it cost and how can I book the tickets?

Our prices will vary per person depending on the size of the group. The more players in a booking, the cheaper it is! Bookings can be reserved through our online portal and will require a minimum group of 2 people to a maximum of 6 people for selected rooms.

There are times where we have a limited number of room slots each day for last minute bookings and walk-ins. It is advisable to arrive as early as possible during the day to make your reservation for the day and these will be on a first-come, first-served basis. That or you could just call us @ 0845 4758895

The cost of calling any of these numbers will be split into two parts:

An access charge: This is what the caller will be charged by their phone company, charged as pence per minute. They will tell consumers how much the access charge will be for calls to service numbers. It will be made clear on bills and when they take out a contract. This is in addition to the below service charge.
A service charge: This is the rest of the call charge and Service Providers are obliged to communicate this cost to customers.

5p per call + 5p per minute plus mobile service charge if you are calling from a mobile.

Once you have a booking?

Please be aware that Enigma Rooms are live events and therefore we cannot accept refunds, cancellations or last minute reschedules once a booking is confirmed.

Groups that are more than 10 minutes late for their booking will have their booking cancelled without refund.

Please arrive 10-15 minutes before your booking so you can sign in and be briefed.

Anyone who has booked with a deal site voucher will need to bring a copy of the voucher and it’s security code for each booking or be able to show a copy on a phone. The voucher must be clearly visible so we can verify that the code/security code is not false.

Do we organize corporate team building and private events?

Absolutely! Our rooms experience is perfect for team building exercises and group fun and we pride ourselves on providing exceptional service to our customers. We have a separate team which organises corporate and private events (Birthdays, Stag/Hen Do’s, Children’s Parties etc). Contact us at hello@enigmarooms.co.uk for more details.

Who can experience the rooms?

The experience is for people of all ages, backgrounds and genders who love puzzles and interactive challenges. Please note that children under the age of 15 will need to be accompanied by an adult.

What are your opening hours?

Doncaster: We are open everyday except for Tuesday 10am (our first booking of the day) till last booking 8:00pm (our last booking of the day). Open all day school holidays and bank holidays unless stated.

Sheffield: We are open 7 days a week 9am (our first booking of the day) till last booking 9:00pm (our last booking of the day). Open all day school holidays and bank holidays unless stated.

Retford: We are open 7 days a week 10am till 8pm except for Tuesday which is 1pm till 8pm. Open all day school holidays and bank holidays unless stated.

Wakefield:  We are open 6pm till 8pm weekdays and 10am till 8pm weekends. Open all day school holidays and bank holidays unless stated.

What do I need to bring and what should I wear?

There is nothing you need to bring. Everything you need will be supplied. We would recommend to wear comfortable clothes and shoes you can move or run in. We don’t recommend high heels.

What TV show or film is this similar to?

Probably the Crystal Maze, the game is a combination of this, The Cube (ITV TV show), Saw series, Prison Break, Fort Boyard and The Mole!