1. THESE TERMS
1.1 These are the terms and conditions for Enigma Live Escape Rooms.
1.2 Please read these terms carefully before you book with us. These terms tell you who we are, how we will provide the Enigma Live Escape Rooms experience to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Please note that, if you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these terms and are in receipt of all relevant information relating to the booking. Enigma Live Escape Rooms shall not be responsible if members of your group are unable to participate in Enigma Live Escape Rooms as a result of you failing to provide them with all the relevant information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Enigma Live Escape Rooms runs as separate businesses. When you make a booking at Enigma Live Escape Rooms in Doncaster, you are entering a contract with Enigma Rooms Doncaster Limited. Registered address: 37a Hall Gate, Doncaster, DN1 3NR . When you make a booking at Enigma Live Escape Rooms in Retford, you are entering a contract with Hazard Leisure Limited. Registered address: 12 Market Place, Retford, DN22 6DW. When you make a booking at Enigma Live Escape Rooms in Wakefield, you are entering a contract with LK Leisure Limited. Registered address: 8-10 Teall Street, WF1 1PT.
2.2 You can contact us by using the contact details as set out in the ‘Contact Us’ page of the website.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address provided to us in your booking.
3. OUR CONTRACT WITH YOU
3.1 Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page, at which point a contract will come into existence between you and us. We will also send you an email confirmation.
3.2 If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and will not charge you.
3.3 We will assign a booking reference to your booking and tell you what it is when we accept your booking, and include it in the booking confirmation email. It will help us if you can tell us the booking reference whenever you contact us about your booking.
4. YOUR EXPERIENCE
4.1 We will deliver Enigma Live Escape Rooms experience to you on the date specified in the booking confirmation email that we sent you.
4.2 Before participation at Enigma Live Escape Rooms all participants will be required to complete and sign a liability waiver. Any participant who does not complete and sign the liability waiver will not be permitted to participate and shall not be due any refund.
4.3 You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.
4.4 Any participants under the age of twelve must be accompanied by a person over the age of eighteen. You will not be entitled to a refund for places not filled as a result of these age restrictions.
4.5 If a player is pregnant or has any medical conditions which may be affected while playing, it is their responsibility to inform a member of staff before they play.
4.6 If a player requires glasses, it is their responsibility to wear them during the game.
4.7 Players are not permitted to attempt to film, take pictures or record sound during the game or replicate any aspect of any game experience.
4.8 By participating in this activity I agree that Enigma Live Escape Rooms has the right to any photos or video/sound footage collected during my experience. Such photos or footage may be used for appropriate marketing purposes.
5. YOUR RIGHT TO CANCEL OR CHANGE YOUR BOOKING
5.1 Enigma Live Escape Rooms is a live event, so once the booking is confirmed; refunds for cancellations are not accepted, this includes adverse weather conditions such a snow as games will still run. It is imperative that everyone playing arrives at least 15 minutes before the game start time. A booking becomes a no-show and entry will be refused if you arrive late. In this situation we are unable to provide refunds.
6. OUR RIGHT TO CANCEL OR AMEND YOUR BOOKING
6.1 In certain circumstances, we may need to cancel your booking. If we do so we will use reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of the price you paid at the time of booking. Alternatively, you may reschedule your booking for another date.
6.2 Similarly, we may make changes to the such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. In such circumstances, should you not wish to proceed with your booking, you shall be due a full refund of the price you paid at the time of booking.
6.3 In the circumstances set out in 6.3.1 to 6.3.3 we may cancel this agreement and you shall not be due a refund:
6.3.1 you or any participants do not complete and sign the liability waiver as referred to in clause 4.2;
6.3.2 if, in the opinion of any staff, you or any participants are intoxicated or are behaving in an aggressive, abusive or threatening way towards staff or any other customers; or
6.3.3 you or any participants do not participate in the experience in accordance with the safety rules and advice provided to you by members of our staff prior to, or during, the experience.
7. HOW TO CANCEL YOUR BOOKING
To inform us that you would like to cancel your booking with us, please use the contact details set out on the website.
8. IF THERE IS A PROBLEM WITH YOUR EXPERIENCE
8.1 We are under a legal duty to provide the experience in conformity with this contract. Nothing in these terms will affect your legal rights.
8.2 Should we deliver the experience in a way which is significantly different from that as advertised when you booked, or during your participation the experience is subject to significant technical faults (such that you are prevented from being able to complete the experience, or your experience is significantly impaired) you may ask to participate the experience again on a different date or request a refund.
9. PRICE AND PAYMENT
9.1 The price of your booking will be the price indicated on the booking and payment pages of our website at the time you place your booking. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected and you will not be due a refund or required to pay any additional sums.
9.2 To the extent that you bring less players to the experience than booked, the price difference will not be refunded. Please note that there may be a minimum number of players for any game. Please check your game.
9.3 In case you have brought more players to the experience than booked, the price difference can be settled upon arrival. Please note that there may be a maximum number of players for any game.
9.4 We accept payment by visa, mastercard, american express and all major debit cards. Payment must be at the time of booking, and we will not accept your booking unless it has been paid for in full.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We shall be responsible to you for loss or damage which you suffer that is foreseeable. However, we shall not be responsible for loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or we both knew that there was a possibility that it might happen at the time you made your booking.
10.2 Subject to clause 10.1 our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of price paid or payable by you under the contract.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 We will only use the personal information you provide to us as set out in our GDPR page.
12. OTHER IMPORTANT TERMS
12.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.5 These terms are governed by the law of England and Wales. You can bring legal proceedings in respect of Enigma Live Escape Rooms in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
MAKING A COMPLAINT
Enigma Live Escape Rooms is committed to providing a high-quality service to its customers and we really hope you enjoy your experience. However, if you are unhappy about any part of our service we would like to hear from you. You can contact us at
email@example.com with details of your complaint. We will endeavour to get back to you within 5 working days.