Frequently Asked Questions
Escape Rooms
Is there an age limit?
For Viking Axe Throwing, Oche Club darts and shuffleboard, Potion Making and Afternoon Wizard Tea, guests under 16 must be accompanied throughout the activity by at least one adult aged 18 or over. The adult may take part or remain present to supervise. Non-playing adults attending only to supervise minors attend free of charge and do not count towards the booked guest numbers. Each supervising adult must complete a waiver for every minor they supervise.
The minimum age limit for our activities are:
Axe Throwing: 10+
Escape Rooms: (recommended) 8+
Interactive Darts: (recommended) 8+
Twisted Broom Experiences: (recommended) 8+
If an escape-room team includes anyone under 16, it must include at least one adult aged 18 or over, counted in the booked guest numbers and playing the game. An adult waiting outside does not meet this requirement. If a booking is split across rooms, each room containing an under-16 guest needs its own participating adult. This applies to every escape room at every location.
How many people are allowed in one room?
The minimum amount of players per room is 2, and the maximum is 6 players.
There are no exceptions, this is due to our fire regulations and insurance, and we can’t allow any more than 6 bodies per escape room.
For larger groups, we suggest you split the group and play two (or more) escape rooms at the same time (subject to availability).
Other Enigma Rooms activities, including Axe Throwing and Interactive Darts, can accommodate larger groups; availability varies by venue. Potion Making classes are for 2–6 guests.
When do I pay?
Payment is required when booking all activities and experiences. Unfortunately, we don’t take deposits, nor can you book now and pay later.
Cancellations or Reschedules
Please be aware that Enigma Rooms are live events and therefore we cannot accept refunds, cancellations or last-minute reschedules once a booking is confirmed.
Enigma Rooms requires more than 48 hours’ notice to reschedule bookings.
For physical escape-room bookings at Doncaster, Hull, Pontefract and Retford:
You can reschedule without a fee when you give us more than 48 hours’ notice before your booked start time.
If you give us 48 hours’ notice or less and have not purchased Booking Insurance, your booking cannot be moved, rescheduled or cancelled, and no refund is available.
Optional Booking Insurance costs £4.95 per booking and allows one free reschedule when you contact us at least six hours before your booked start time. Email hello@enigmarooms.co.uk to request the change. Reschedules are subject to availability and the existing Booking Insurance terms. This insurance benefit provides a rescheduling exception to the notice requirement above for these four venues.
If you arrive after your booked start time but no more than 10 minutes late, you can still play, but the game timer may need to be started and your available playing time may be reduced.
If you arrive more than 10 minutes after your booked start time, your booking will be cancelled without refund.
When to Arrive?
For physical escape-room bookings at Doncaster, Hull, Pontefract and Retford:
We ask and expect guests to arrive 15 minutes before their booked escape-room start time so they are ready to start on time.
How much would it cost and how can I book the tickets?
Our prices will vary per person depending on the size of the group and activity. Bookings can be made online; choose a location and activity to start that process.
Prices start from:
Interactive Darts – £7.95pp
Escape Rooms – £22pp
Axe Throwing – £22pp
Potion Making – £24.95pp
Afternoon Tea – £24.95pp
For full price details, please proceed to the booking pages.
All activities require a minimum group of 2 people, maximum numbers may vary depending on activity and venue.
There are only a limited number of time slots each day for last minute bookings and walk-ins. It is advisable to call ahead of time to ensure we have space and staffing to cover your bookings if wishing to book on the day, we cannot guarantee we’ll be able to get you in.
Call us: 0333 366 1002
Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way according to Ofcom.
We offer an exclusive 10% discount to all groups of students, NHS and also armed Forces. Please call 0333 366 1002 to book using this discount. On the day, you must bring a valid ID (SU card, NHS card etc) for someone in the group
Using Enigma Room Gift Vouchers
To book with an Enigma Rooms gift voucher, please call 0333 366 1002 and we will book you in.
Enigma Room Vouchers are valid for all our locations and all our activities including: Escape Rooms, Viking Axe Throwing, Oche Club and The Twisted Broom.
They can also be used for food and drinks in Doncaster, including the bar and The Twisted Broom.
Please note, not all locations offer all activities so please check beforehand.
Any unused balance stays on your gift voucher for later use within its validity period. Gift Vouchers cannot be used in conjunction with any other offers.
Do you offer discounts?
Yes, we do.
We have discounts for Blue Light, NHS, Military and Student discounts.
A valid ID must be presented on the day of the booking or extra charges will apply, and the person with the ID must be part of the booking party.
Are the Escape Rooms accessible?
Doncaster, Pontefract, Retford and Wakefield are not suitable for wheelchair users. This applies to all escape rooms at these venues. At Doncaster, it also applies to all Twisted Broom activities, Viking Axe Throwing, and the bar and restaurant.
Two escape rooms at Hull are suitable for standard-sized wheelchairs: Dracula’s Tomb and Escape the Chocolate Factory, although for both rooms there are items lower down that require assistance.
If you have any questions about accessibility, please call us on 0333 366 1002 before booking.
Our Escape Rooms Safety
Our customers’ safety is paramount. We have taken advice from a number of organisations and taken a number of measures to prevent accidents occurring. We also give a safety/game briefing before ALL Enigma Rooms games.
You are never officially ‘locked’ in a room, and can leave the room at any time, and with ease should there be an emergency.
Do we organise corporate Team Building and Private events?
Absolutely! Our live escape rooms and other activities such as axe throwing, oche club and potion making experiences are perfect for team building exercises and group fun like birthdays, stag as well as hen do’s and we pride ourselves on providing exceptional service to our customers.
If you want your very own private axe throwing tournament, a competition with darts, or to try and get the fastest time in an escape room, contact us at hello@enigmarooms.co.uk and we can start piecing together your event.
What are your Opening Hours?
Regular escape-room booking start times
Doncaster: first booking 10am daily; last booking 4pm on Monday and Tuesday, and 8pm from Wednesday to Sunday.
Hull: Wednesday to Sunday only, first booking 10am and last booking 8pm. No regular Monday or Tuesday bookings.
Pontefract: Wednesday to Friday, first booking noon and last booking 8pm; Saturday and Sunday, first booking 10am and last booking 8pm. No regular Monday or Tuesday bookings.
Retford: Monday, first booking 1pm and last booking 7pm; Tuesday to Sunday, first booking 10am and last booking 8pm.
These are booking start times, not closing times. Check live room availability for your preferred venue and date. Other activities and The Twisted Broom have their own schedules.
What Should I wear?
Suitable footwear is a must. We strongly advise against open toed shoes, stiletto heels or similar footwear.
We recommend that you wear comfortable clothing, that isn’t too loose.
What Should I bring?
You’ll need to bring a copy of your booking reference, no need to print this out if you have access to it via your phone.
Your NHS ID, Blue Light Card, Student ID, Military ID if you have used the discount offer.
A photo ID if you are going to a venue with a bar and wish to purchase alcohol. This also includes Potion Making classes in the Twisted Broom in Doncaster.
Pizza Express Discount (Hull)
Get 30% off at Pizza Express Princes Quay Shopping Centre Hull when you present your Enigma Rooms booking confirmation before you order on the same day as your booking.
Do I need to pre-book or just walk in?
Each location is different, and usually we only have staff in the building when a booking has been made.
Although some locations do have staff there all day, it is STRONGLY recommended that you book in advance or at the very least call us on 0333 366 1002 to check we can cover your booking.
Weekends and evenings are especially busy, and book up fast, meaning there is less chance of you being able to walk in, so again, we advise you calling ahead, or booking in advance.
Axe Throwing
How much does it cost?
Axe throwing costs £22–£27 per person for a one-hour session, depending on your group size per lane: £27 each for 2 guests, £25 each for 3, £24 each for 4, £23 each for 5 and £22 each for 6.
Click HERE to book.
What do I need to wear?
We want you to be comfortable, but there are certain things we can’t allow.
We do NOT allow:
Open Toe Shoes
Stiletto Heels
Hooded Tops
Scarves
The lanes are full of wood chippings, and the axes are sharp.
It is a physical activity, so we recommend you wear something that offers you a bit of flexibility, especially upper body.
When do I pay?
Payment is required when booking all activities and experiences. Unfortunately, we don’t take deposits, nor can you book now and pay later.
Is there an age limit?
Yes, due to our insurance, the minimum age for Axe Throwing is 10. Guests under 16 must be accompanied throughout the activity by at least one adult aged 18 or over. The adult may take part or remain present to supervise. Non-playing adults attending only to supervise minors attend free of charge and do not count towards the booked guest numbers. Each supervising adult must complete a waiver for every minor they supervise.
Cancellations and Rescheduling
Please be aware that Axe Throwing is a live event and therefore we cannot accept refunds, cancellations or last-minute reschedules once a booking is confirmed.
Enigma Rooms requires more than 48 hours’ notice to reschedule bookings.
Groups that are more than 10 minutes late for their booking will have their booking cancelled without refund.
When to arrive?
Players must arrive 15 minutes before your booking so you can sign in, be briefed and be ready to play the room on time.
Is it safe?
Yes, it’s incredibly safe. All throwers receive a safety brief, and technique training.
We also use Franciscan axes, which is a type of axe where the handle isn’t stuck to the axe head, meaning if you throw it wrong, the axe will fall to the ground, rather than bounce back towards you, meaning, it’s the safest axe to throw.
Do I need to book or can I walk in?
Axe Throwing requires a certain amount of preparation for the venue, and a trained member of staff is required to run the booking, because of this we STRONGLY recommended that you book in advance or at the very least call us on 0333 366 1002 to check we can cover your booking.
Weekends and evenings are especially busy, and book up fast, meaning there is less chance of you being able to walk in, so again, we advise you calling ahead, or booking in advance.
The Twisted Broom
How much does it cost?
Prices vary by activity:
Potion Making — £24.95 per guest. Make two alcoholic or alcohol-free potions in an immersive class led throughout by your Potion Master, lasting up to 1 hour 45 minutes.
Magical Afternoon Tea — £24.95 per guest. Enjoy sandwiches, cakes and sweet treats with unlimited tea or coffee, plus tea-leaf reading, for up to 1 hour 45 minutes.
Drinks with Friends — £4.99 per guest. The full booking fee is deducted from your final bill. Minimum booking duration: 60 minutes.
How many guests can book?
Potion Making classes are for 2–6 guests. Restaurant tables and Afternoon Wizard Tea can be booked online for up to 10 guests. Bookings for more than 10 guests are welcome — please call 0333 366 1002 or email hello@twistedbroom.co.uk so our team can arrange your booking. For exclusive private hire, contact us to discuss your event.
Is it just alcohol?
No. Potions can be made with alcoholic or alcohol-free ingredients. Guests must be aged 18+ to make or consume alcoholic potions, and Challenge 25 applies. For Potion Making and Afternoon Wizard Tea, guests under 16 must be accompanied throughout the experience by at least one adult aged 18 or over. The adult may take part or remain present to supervise. Non-playing adults attending only to supervise minors attend free of charge and do not count towards the booked guest numbers. Each supervising adult must complete a waiver for every minor they supervise.
What ages is it for?
The Twisted Broom experiences are suitable for all ages, and Potion Making is recommended for ages 8+. Potion Making is an immersive class led throughout by your Potion Master, who guides guests through every step of creating their potions. For Potion Making and Afternoon Wizard Tea, guests under 16 must be accompanied throughout the experience by at least one adult aged 18 or over. The adult may take part or remain present to supervise. Non-playing adults attending only to supervise minors attend free of charge and do not count towards the booked guest numbers. Each supervising adult must complete a waiver for every minor they supervise.
Can we rent the space for a private party or event?
Yes. The Twisted Broom is available for private hire for celebrations, networking events and other gatherings. Drinks can be included, and Magical Afternoon Tea is available when booked in advance. Email hello@twistedbroom.co.uk with your event type, preferred date and estimated guest numbers so we can discuss the options.
Do I have to pre-book?
Yes—advance booking is strongly recommended. Book at least 48 hours ahead where possible so we can prepare ingredients. If the live calendar offers a same-day “Book Now” slot, you may book it online. If a same-day slot says “Call to book”, call 0333 366 1002 to check availability.
Still have Questions?
Contact us to find out additional information about our escape rooms and activities.